[et_pb_section fb_built=”1″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.7″ _module_preset=”default” text_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n
When you own a business in the hospitality sector, unfortunately, dealing with negative reviews is part of the process. There will always be that one customer who is able to find fault with something. And maybe they\u2019re right\u2026 or maybe they\u2019re just having a bad day. Either way, bad reviews can break a restaurant, if not handled appropriately. And even a lack of reviews can have a negative effect, as your eatery becomes invisible amongst Google\u2019s \u2018highest-rated\u2019.<\/strong><\/p>\n A restaurant review can be highly influential, and should not be underestimated. 10 years ago, if you wanted to review or even just find out about a restaurant, you\u2019d look to TripAdvisor, now people can leave comments, both positive and negative, on multiple platforms like Facebook, Instagram, Twitter, and of course, Google.\u00a0<\/p>\n With so many restaurants, bars, cafes, and pubs to choose from, customers will often decide whether they visit your establishment based on what they read online. And if the majority is negative, or there are very few reviews, it\u2019s unlikely they\u2019ll take the risk.<\/p>\n In this article, we\u2019re going to take a look at how you can build your reviews and put your eatery firmly on the map, as well as how to deal with any negative ones.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.14.7″ _module_preset=”default” text_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n You should always reply to a review, especially if it\u2019s negative. Customer\u2019s think much more of an active business, that\u2019s accepting and understanding, and also open to criticism \u2013 be it constructive or not.<\/p>\n It can be hard to accept a bad review, especially if you know it\u2019s unworthy. But at times like this, \u2018the customer\u2019s always right\u2019, does \u2013 unfortunately \u2013 apply. You don\u2019t need to bow to their every need. But something amicable and polite like: \u2018We\u2019re so sorry to hear this. Please drop us an email on xxx, so we can discuss it further \/ make it better.\u2019 You\u2019ll be surprised how many people won\u2019t take you up on the offer, but just showing that you\u2019re willing to go the extra mile will resonate with customers who can see the review\u2026and debating a visit.<\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/europfoods.es\/wp-content\/uploads\/2022\/01\/restaurant-review.jpg” alt=”Man Restaurant Review” title_text=”Checking smartphone” _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.14.7″ _module_preset=”default” text_text_color=”#000000″ header_2_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n But of course, we want as few negative reviews as possible. So how do we generate positive ones?<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.7″ _module_preset=”default” text_text_color=”#000000″ header_2_text_color=”#000000″ global_colors_info=”{}”]<\/p>\nDEALING WITH NEGATIVE REVIEWS:<\/h2>\n
GENERATING POSITIVE REVIEWS:<\/h2>\n